Legal Entity: URU Systems (SMC-Private) Limited
Doing Business As: URU Systems
Registered Address:
URU Systems (SMC-Private) Limited
Safdar House (Nasser Shah Marhoom), Street 13
Mohalla Kumharan, Madina Syedan
Gujrat, Punjab 50700, Pakistan
Email: [email protected]
Phone: +92 (310) 410-9227
Effective Date: 24 September 2025
Last Updated: 24 September 2025
1) Scope
This Payment Policy governs payments for custom software development, managed/hosted services, cloud integration, DevOps/SRE, and IT consulting delivered by URU Systems through our website, invoices, proposals, and approved payment links. By placing an order, approving a Statement of Work (SOW), or paying an invoice, you agree to this policy.
2) Quotes, SOWs & Change Requests
Engagement basis: Work proceeds under a written Proposal/SOW specifying scope, milestones, timelines, deliverables, and commercial terms.
Estimates: All quoted hours/costs are good-faith estimates based on current assumptions and may be refined during discovery.
Change control: Out-of-scope requests (features, integrations, environments, SLAs) require written approval and may adjust price and timeline. We’ll submit a Change Request for acceptance before proceeding.
3) Pricing, Currency & Taxes
Currency: Pakistani Rupee (PKR) unless otherwise agreed in writing.
Taxes: Prices are exclusive of applicable taxes (e.g., Sales Tax/GST, withholding) and any cross-border duties/levies. Taxes will be itemized on invoices where applicable.
Pass-through costs: Third-party licenses, cloud usage, domains, and other vendor fees are billed at cost plus any agreed handling/FX charges and local taxes.
4) Accepted Payment Methods
Cards: Visa, Mastercard (debit/credit) where supported by our payment partners.
Bank Transfer / IBFT: As specified on invoice.
Digital wallets / local rails: Where available and shown at checkout.
Availability may vary by country, currency, order amount, and risk checks.
5) Invoicing, Retainers & Milestones
Retainer/Advance: Projects typically start with a retainer or advance payment (e.g., 30–50%) credited against project fees.
Milestone billing: Remaining fees are invoiced at agreed milestones or time & materials intervals (weekly/bi-weekly/monthly).
Due date: Unless stated otherwise, invoices are due within 7 calendar days of issue.
Managed services: Subscriptions/SLAs are billed in advance for the upcoming term.
6) Authorization, Capture & Settlement
Card payments may place an authorization hold. We capture on SOW acceptance, milestone delivery, subscription renewal, or as explicitly stated in your order.
Bank transfers are recognized once funds clear and match your invoice/reference.
7) Security, PCI Compliance & Data Handling
We are PCI-DSS compliant and use PCI-certified payment processors for card transactions.
We do not store full card numbers, CVV/CVC, or track-data/EMV on our servers.
Transactions are processed over encrypted (HTTPS/TLS) channels.
Where tokenization is used, we retain only a non-sensitive token and minimal metadata for renewals, refunds, or receipts.
8) Subscriptions & Managed Services
Starting a subscription (e.g., managed hosting, support SLA) authorizes recurring charges to your selected method until cancelled.
You can cancel future renewals by emailing [email protected] before the renewal date.
Partial periods are not prorated unless your plan/SOW explicitly allows it.
9) Third-Party Usage & Overages
Cloud resources (e.g., AWS, GCP, OCI), CI/CD minutes, storage, bandwidth, CDN, monitoring, and paid APIs are billed as per actual usage.
If usage exceeds agreed thresholds, overages are billed on the next invoice with supporting summaries.
10) Late Payments & Service Suspension
If payment is not received by the due date, we may suspend or limit services, including deployments, environment access, or support, until payment is completed.
Late fees and reasonable collection costs may apply as permitted by law and your agreement.
11) Disputes & Chargebacks
If you believe a charge is incorrect, please contact [email protected] with your invoice number and details—we aim to resolve issues promptly.
Unwarranted chargebacks may incur representment/processing costs where permitted by law and our payment partners’ rules.
12) Refunds, Exchanges & Cancellations
For refunds, exchanges, or cancellations, please refer to our dedicated policy: https://urusystems.com/refund-and-exchange-policy/. That page governs eligibility, timelines, and the process for requesting a refund or cancellation. Where a written contract/SOW specifies different terms, those contract terms prevail.
13) Compliance, AML/KYC & Risk Checks
We may perform AML/KYC and risk assessments and request additional verification (e.g., ID, company docs, billing proof, or source of funds for high-risk/large transactions).
We reserve the right to decline or cancel an order that does not pass verification; where funds were captured, refunds are processed per our Refund & Exchange / Cancellation Policy and subject to non-recoverable processing fees.
14) Confidentiality & Data Privacy
Project data, credentials, and business information are handled per the confidentiality and data protection terms in your SOW or master agreement and our Privacy Policy.
For access you provide (e.g., cloud, repositories), you are responsible for maintaining appropriate permissions and revoking access after engagement completion.
15) Changes to This Policy
We may update this Payment Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
16) Contact
For billing or payment questions, contact:
Email: [email protected]
Phone: +92 (310) 410-9227
Address: URU Systems (SMC-Private) Limited, Safdar House (Nasser Shah Marhoom), Street 13, Mohalla Kumharan, Madina Syedan, Gujrat, Punjab 50700, Pakistan
